FAQ

A: You can order:

• Online through our website
• Via WhatsApp at 0300-2015006
• By calling us at 0300-2015006
• In-person at our pharmacy

A: Yes, prescription medications require a valid doctor's prescription as per Pakistani law. For refills, we may verify with your doctor.

A: Yes! You can:

• Upload scanned copies during checkout
• WhatsApp a clear photo to us
• Have your doctor email it directly to contact@thewellnesshospital.com

A:

• FREE delivery across all DHA Karachi areas
• Rs. 150 for rest of Karachi
• Urgent deliveries (within 2 hours): Rs. 250 extra

A:

• FREE delivery across all DHA Karachi areas
• Rs. 150 for rest of Karachi
• Urgent deliveries (within 2 hours): Rs. 250 extra

A: We accept:

• Cash on delivery
• Credit/debit cards on door steps
• Bank transfers
• JazzCash/EasyPaisa

A: Due to medical regulations:

• Unopened, unused medicines can be returned within 1 hour
• No returns allowed for prescription medicines unless defective
• Full refunds given for our errors

A: Yes, we have:

• In-pharmacy doctor visits (by appointment)
• Telemedicine consultations
• Free basic health checks

A: Our pharmacists provide:

• Medication therapy management
• Dosage reminders
• Chronic disease monitoring programs

A: Click "Forgot Password" on the login page or contact our support team.

A: This is standard procedure to ensure:

• Correct dosage
• No drug interactions
• Authentic prescription

📞 Call: 0300-2015006
📧 Email: contact@thewellnesshospital.com
💬 WhatsApp: 0300-2015006
🏪 Visit: Building 12-C street 5 Chota Bukhari Phase 6 DHA, KArachi

Operating Hours: 24/7